Refund policy
Livara Interiors – Returns & Refunds Policy
At Livara Interiors, we take pride in ensuring all items are carefully quality checked before dispatch. Whilst every effort is made to ensure your order arrives in perfect condition, occasional issues can occur. Please read this Returns & Refunds Policy carefully before placing your order, as by purchasing from Livara Interiors you agree to the terms outlined below.
1. General Notice Check Before Assembly
1. General Notice Check Before Assembly
Please inspect all items thoroughly before assembly.Do not dispose of any packaging until your item has been fully assembled, inspected and you are completely satisfied with your purchase.Once the original packaging has been disposed of, your return options may be limited and additional deductions may apply. Original PackagingTo be eligible for a return, all items must be returned in their original manufacturer's packaging, exactly as delivered, including all protective wrapping, inserts and accessories.If the original packaging has been disposed of, Livara Interiors reserves the right to refuse the return.Where Livara Interiors agrees, at its sole discretion, to accept a return without the original packaging, a 40% deduction of the total order value will apply. This is because the item is no longer considered to be in a resellable condition, additional handling and repackaging costs are incurred, and our suppliers will not accept returned goods without their original packaging, leaving Livara Interiors unable to return the item and responsible for the cost.
Return Costs
Unless otherwise agreed or where goods are confirmed to be faulty, all return, exchange and collection costs are the responsibility of the customer.2. Return TimeframeStandard Returns
You have 14 calendar days from the date of delivery and signed acceptance to request a return or exchange.Bespoke / Made-to-Order ItemsBespoke and made-to-order products are manufactured specifically for each customer and are therefore non-refundable and non-exchangeable once production has commenced.After 14 DaysOnce the 14-day return period has expired, returns cannot be accepted unless authorised by management in exceptional circumstances.
Return AddressLivara Interiors
Unit 6A, Riverside Industrial Estate
Horbury
WF4 5NL
Unit 6A, Riverside Industrial Estate
Horbury
WF4 5NL
3. Costs & Deductions
Original Delivery Charges
Original delivery charges are non-refundable and will be deducted from any eligible refund.
Return Shipping
Customers are responsible for all return shipping costs unless otherwise agreed.Collection Charges
Large furniture requiring collection by our two-person courier service will incur collection charges, which will also be deducted from any refund.
Returns With Original Packaging
Where a return is approved and the item is returned in its original manufacturer's packaging, exactly as delivered, a 20% restocking fee will apply. This fee covers supplier restocking charges, administration and handling costs.
Returns Without Original Packaging
If the original packaging has been disposed of, Livara Interiors reserves the right to refuse the return.Where a return is accepted at our discretion without the original packaging, a 40% deduction of the total order value will apply. This reflects the significant loss in resale value, the costs of repackaging and handling, and the fact that our suppliers will not accept returned items without their original packaging, leaving Livara Interiors with stock that cannot be returned.
Delivery & Collection Charges
All delivery, shipping and collection charges are non-refundable.4. Bespoke & Made-to-Order Items
General
Once a made-to-order item has entered production (usually within 1–2 working days), deposits and payments become non-refundable.Orders cancelled after production has started cannot be refunded.Customers purchasing through finance providers such as Klarna, Snap Finance or any other finance provider remain responsible for the balance owed should the finance agreement be cancelled after production has commenced.Sofas
- All bespoke sofas are non-refundable.
- A £250 deposit is non-refundable.
- Customers must confirm all colours, fabrics, configurations and left/right hand orientations before ordering.
- Customers are responsible for ensuring the sofa will fit through all doorways, hallways and into the intended room.
- Livara Interiors accepts no responsibility if delivery cannot be completed due to access restrictions.
Beds
- All bespoke beds are non-refundable.
- Customers must ensure the bed fits within their room and through all access points.
- Beds include a 6-month manufacturer's warranty from the date of delivery.
- Any concerns should be reported before assembly wherever possible.
5. Dining Tables & Large Furniture
Large furniture is delivered by a specialist two-person courier service to a ground floor room unless otherwise agreed.Approved returns for these products will incur:- £60 original delivery charge
- £150 collection charge
Marble Furniture
Natural markings, veining, colour variation and texture are characteristics of genuine marble and are not considered manufacturing defects.Marble products must be returned in their original packaging.Assembled or incorrectly packaged marble products may not be eligible for a refund.6. Mattresses & Soft Furnishings
For hygiene reasons we cannot accept returns of:- Mattresses
- Bedding
- Pillows
- Cushions
- Soft furnishings
7. Damaged or Faulty Items
Please inspect all items immediately upon delivery.Any visible damage should be reported immediately and, where appropriate, noted with the delivery driver or refused at the time of delivery.If damage is discovered after delivery, you must notify Livara Interiors promptly and provide clear photographs and videos.All products undergo quality control inspections before dispatch and are securely packaged prior to leaving our warehouse.For mirrored furniture, all original packaging must be retained to allow safe collection. Claims may be rejected where suitable packaging is unavailable.8. Refunds
Once your returned item has been received and inspected, we will notify you whether your return has been approved.Approved refunds will be processed to your original payment method within 3–7 working days.Refunds will be made after deducting any applicable:- Original delivery charges
- Collection charges
- 20% restocking fee (where returned in original packaging)
- 40% deduction (where accepted without original packaging)
- Any other agreed charges under this policy
9. Sale Items
Sale, clearance and promotional items are non-refundable and cannot be exchanged unless confirmed to be faulty.10. Exchanges
Exchanges are only offered where an item has been confirmed to be faulty or damaged.Items must be returned in their original packaging to qualify.11. Gift Purchases
Where an item has been purchased as a gift and returned within the permitted return period, a gift credit may be issued for the value of the returned item.Where the gift was purchased by another individual, any approved refund will be made to the original purchaser.12. Returning Your Item
Customers are responsible for arranging suitable transportation when returning goods unless otherwise agreed.We strongly recommend using a fully insured and trackable delivery service for all returns.Livara Interiors cannot accept responsibility for goods lost or damaged whilst being returned.Shipping costs are non-refundable.13. Customer Responsibility
Customers are responsible for:- Measuring all entrances, hallways, staircases and rooms before placing an order.
- Ensuring the purchased item will fit into the property.
- Retaining all original packaging until they are completely satisfied with their purchase.
14. Contact Us
For returns, exchanges or general enquiries, please contact our Customer Care Team.Email: livarainteriors@gmail.comTelephone: 07762 136346